Refund and Cancellation Policy
Last updated 27 July 2026
What you are buying
Crawlable is a hosted subscription service. A paid plan gives you weekly automatic re-scans of the sites you add, email alerts when a deploy breaks AI readability, generated fix artifacts, and the reporting features listed for your plan on the pricing page. Access starts as soon as payment clears. Nothing is shipped and there is nothing to return.
Billing
Plans bill monthly in advance. Dodo Payments is our merchant of record: they take the payment, issue the invoice, and handle applicable sales tax and VAT. Prices are in US dollars. Your subscription renews automatically each month until you cancel it.
How to cancel
You can cancel yourself at any time, without asking us and without giving a reason.
- Sign in and open your dashboard.
- Click Billing.
- Cancel the subscription in the portal.
If the billing portal will not open, email hello@synthworx.com and we will cancel it for you the same working day.
What happens after you cancel
You keep everything until the end of the period you have already paid for. We go on scanning your sites and sending alerts until that date, and your dashboard shows the exact day your access stops.
After that date your account moves to the free plan. We do not delete your scan history, so it is still there if you come back. Free accounts can still run one-off scans.
Refunds
Your first payment, within 14 days. Cancel within 14 days of the first payment on a new subscription and we refund it in full. You do not need to give a reason.
After 14 days. Subscriptions are month to month and we do not refund partial months. Cancelling does not cut your plan short, it runs to the end of the period you paid for.
When the service failed. If Crawlable materially failed to do what we sell, for example the scanner could not reach your sites, alerts did not arrive, or a feature included in your plan did not work, we refund you whatever the calendar says. Tell us what happened and we will either fix it or refund it.
Requesting a refund
Email hello@synthworx.com from the address you subscribed with, or tell us which address it was. We reply within two business days.
Refunds go back to the original payment method through Dodo Payments. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Failed payments
If a renewal payment fails, Dodo retries it. Your plan pauses while the payment is outstanding and comes back as soon as it clears. A failed payment is not a charge, so there is nothing to refund.
Before you file a chargeback
Email us first. We can refund you the same day. A card dispute takes weeks to resolve and costs us a fee on top of the refund, so there is nothing to gain by going that route.
Company
Crawlable is a product of DNS Ventures LLC, trading as Synthworx.
30 N Gould St, STE R
Sheridan, WY 82801, USA
Payments are processed by Dodo Payments as merchant of record. Charges appear on your statement under their descriptor.